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Our team is dedicated to ensuring all your questions are answered promptly and thoroughly. If you’re interested in exploring our packages, you can browse and place your order here. For quick answers, check out our frequently asked questions below. And of course, feel free to reach out to us anytime through your preferred contact method—we’re here to help!
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FAQ
1. Can I change the name on my membership account?
Yes, you can request a name change on your membership account. To do so, please visit our front desk with a valid government-issued ID and any proof of the original account. Name changes within family members is free, otherwise a small administrative fee of 100,000 AMD will apply. Name changes apply within 12 hours.
2. What is your refund policy?
Our refund policy depends on the type of membership or service purchased.
- Memberships: Refunds are only available for annual memberships canceled within [number of days] of activation, provided the account hasn’t been used.
- Classes and Services: Refunds for individual classes or services are subject to cancellation at least [number of hours/days] in advance.
Please contact our team at [email/phone number] for assistance with refunds. Refunds are processed within [time frame] to the original payment method
3. How can I activate my membership?
Activating your membership is simple. After purchasing, bring your receipt or confirmation email to the club’s front desk. Our team will verify your information and set up your membership profile. Activation is typically completed in a few minutes.
4. What happens if I lose my membership card?
If you lose your membership card, please report it immediately to our front desk or contact us at [phone/email]. The team will give a temporary access card, if the original isn’t found within 3 days a replacement card will be issued for a fee of 10,000 AMD. Processing a replacement typically takes a few minutes.
5. Can I freeze my membership temporarily?
Yes, we allow temporary freezes for memberships due to personal reasons, travel, or medical needs.
- Duration: Annual memberships can be frozen for up to 40 days for free.
- Fee: A freeze fee of of 15,000AMD/month applies for additional requests for the annual package and 10,000AMD/month for other packages.
- Process: Submit a freeze request at the front desk or through [online form/link]. Requests must be made at least [time frame] in advance.
6. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Cash
- Debit and credit cards (Visa, MasterCard, etc.)
- Bank transfers
For more details, contact our front desk or call us at [phone number]. - Credit payments via bank
7. How can I sign up for classes?
To sign up for classes:
- Option 1: Visit our mobile app or website [insert link], log in, and book your class.
- Option 2: Sign up directly at the front desk.
Class availability is updated in real-time, so book early to secure your spot!
8. Do you offer family or corporate discounts?
Yes, we offer special discounts for families and corporate groups.
- Family Packages: Discounts apply for groups of [number] or more from the same household.
- Corporate Rates: Custom packages are available for businesses.
Contact us at [email/phone] for pricing and eligibility.
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